How Chronex360 helps manage your business in Mouila
In Mouila (Ngounié Province, Gabon), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Gabonese businesses, many connected to the country's oil, timber, and import trade around Libreville, often need customer conversations to stay organised even when deal cycles are long and involve several follow-ups. Chronex360 keeps every WhatsApp, Messenger, or website lead as a single record from first enquiry through qualification, so an agent picking up a conversation weeks later can see exactly what was already discussed and quoted. Catalog sharing and order confirmation happen inside the same thread, and that record carries through to delivery or shipment coordination, giving both the business and the customer a consistent point of reference throughout. French-language templates reflect how Gabonese businesses typically communicate, business-hours-aware routing ensures enquiries are not left waiting, and compliance-aware opt-in messaging keeps outreach appropriate for the market. Conversion reporting then shows which channels and agents are genuinely converting enquiries into completed, fulfilled transactions, helping businesses focus effort where it actually pays off.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies