How Chronex360 helps manage your business in Koulamoutou
Koulamoutou businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Gabonese businesses, many connected to the country's oil, timber, and import trade around Libreville, often need customer conversations to stay organised even when deal cycles are long and involve several follow-ups. Chronex360 keeps every WhatsApp, Messenger, or website lead as a single record from first enquiry through qualification, so an agent picking up a conversation weeks later can see exactly what was already discussed and quoted. Catalog sharing and order confirmation happen inside the same thread, and that record carries through to delivery or shipment coordination, giving both the business and the customer a consistent point of reference throughout. French-language templates reflect how Gabonese businesses typically communicate, business-hours-aware routing ensures enquiries are not left waiting, and compliance-aware opt-in messaging keeps outreach appropriate for the market. Conversion reporting then shows which channels and agents are genuinely converting enquiries into completed, fulfilled transactions, helping businesses focus effort where it actually pays off.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export