How Chronex360 helps manage your business in Port-Gentil
For companies based in Port-Gentil, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Gabonese businesses, many connected to the country's oil, timber, and import trade around Libreville, often need customer conversations to stay organised even when deal cycles are long and involve several follow-ups. Chronex360 keeps every WhatsApp, Messenger, or website lead as a single record from first enquiry through qualification, so an agent picking up a conversation weeks later can see exactly what was already discussed and quoted. Catalog sharing and order confirmation happen inside the same thread, and that record carries through to delivery or shipment coordination, giving both the business and the customer a consistent point of reference throughout. French-language templates reflect how Gabonese businesses typically communicate, business-hours-aware routing ensures enquiries are not left waiting, and compliance-aware opt-in messaging keeps outreach appropriate for the market. Conversion reporting then shows which channels and agents are genuinely converting enquiries into completed, fulfilled transactions, helping businesses focus effort where it actually pays off.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order