How Chronex360 helps manage your business in Georgetown
For companies based in Georgetown, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Banjul's compact but active retail and tourism-adjacent business community often depends on quick, trustworthy responses to WhatsApp and Messenger inquiries, whether from a returning customer or a tourist asking about a product before arrival. Chronex360 captures every one of these leads, whether from a Click-to-WhatsApp ad, an Instagram DM, or a direct website inquiry, and routes it immediately to an available agent based on business hours and workload. The agent qualifies the request, shares pricing or availability, and converts the conversation into an order that is tracked from confirmation through to delivery or collection, so nothing gets lost between an initial question and a completed sale. This reliability helps small Gambian businesses build repeat trust with both local and visiting customers. Chronex360 supports English and Wolof-aware message templates, simple multi-agent assignment, and conversion reporting that shows clearly which channels are generating real, fulfilled business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export