How Chronex360 helps manage your business in Diabugu
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Upper River Division to businesses in Diabugu.
Banjul's compact but active retail and tourism-adjacent business community often depends on quick, trustworthy responses to WhatsApp and Messenger inquiries, whether from a returning customer or a tourist asking about a product before arrival. Chronex360 captures every one of these leads, whether from a Click-to-WhatsApp ad, an Instagram DM, or a direct website inquiry, and routes it immediately to an available agent based on business hours and workload. The agent qualifies the request, shares pricing or availability, and converts the conversation into an order that is tracked from confirmation through to delivery or collection, so nothing gets lost between an initial question and a completed sale. This reliability helps small Gambian businesses build repeat trust with both local and visiting customers. Chronex360 supports English and Wolof-aware message templates, simple multi-agent assignment, and conversion reporting that shows clearly which channels are generating real, fulfilled business.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping