How Chronex360 helps manage your business in Granados
For companies based in Granados, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
From artisan exporters in Antigua to appliance retailers in Guatemala City, businesses here typically juggle walk-in interest, Facebook and Instagram inquiries, and a growing volume of WhatsApp clicks from paid ads. Chronex360 treats each of those as a lead the moment it arrives, logging its origin and pushing it into a qualification queue that respects local business hours instead of pinging an agent at midnight. Once qualified, a lead is assigned to the right team member and tracked as it becomes a quote, then an order, then a fulfilled delivery — all inside the same conversation history. Spanish-language templates handle common questions like pricing, stock, and delivery timing without agents retyping the same answers, while shared product catalogs let customers browse and order directly in chat. For business owners, the payoff is a clear report of which lead sources are converting into actual sales across Guatemala's mix of tourism, trade, and retail activity.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard