How Chronex360 helps manage your business in Ciudad Vieja
In Ciudad Vieja (Sacatepéquez Department, Guatemala), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
From artisan exporters in Antigua to appliance retailers in Guatemala City, businesses here typically juggle walk-in interest, Facebook and Instagram inquiries, and a growing volume of WhatsApp clicks from paid ads. Chronex360 treats each of those as a lead the moment it arrives, logging its origin and pushing it into a qualification queue that respects local business hours instead of pinging an agent at midnight. Once qualified, a lead is assigned to the right team member and tracked as it becomes a quote, then an order, then a fulfilled delivery — all inside the same conversation history. Spanish-language templates handle common questions like pricing, stock, and delivery timing without agents retyping the same answers, while shared product catalogs let customers browse and order directly in chat. For business owners, the payoff is a clear report of which lead sources are converting into actual sales across Guatemala's mix of tourism, trade, and retail activity.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping