How Chronex360 helps manage your business in Koundara
In Koundara (Boké Region, Guinea), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Conakry's economy, anchored by mining, agriculture, and a growing informal retail sector, produces leads through very different channels depending on the customer: a mining-sector supplier might reach out via a website form, while a retail shopper messages through a Click-to-WhatsApp ad. Chronex360 brings both into one organized pipeline, tagging each lead by its source and routing it to the agent best suited to handle it. Agents qualify the inquiry, share pricing or a catalog, and convert the conversation into a tracked order that follows through to delivery or collection, with a clear record kept at every stage. This structure helps Guinean businesses maintain consistent follow-up even as they juggle both B2B and consumer demand. Chronex360 supports French-first messaging with local language awareness, business-hours-based routing, and multi-agent assignment, along with reporting that shows business owners exactly which channels are generating real, delivered sales rather than just conversation volume.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard