How Chronex360 helps manage your business in Télimélé
Télimélé businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Conakry's economy, anchored by mining, agriculture, and a growing informal retail sector, produces leads through very different channels depending on the customer: a mining-sector supplier might reach out via a website form, while a retail shopper messages through a Click-to-WhatsApp ad. Chronex360 brings both into one organized pipeline, tagging each lead by its source and routing it to the agent best suited to handle it. Agents qualify the inquiry, share pricing or a catalog, and convert the conversation into a tracked order that follows through to delivery or collection, with a clear record kept at every stage. This structure helps Guinean businesses maintain consistent follow-up even as they juggle both B2B and consumer demand. Chronex360 supports French-first messaging with local language awareness, business-hours-based routing, and multi-agent assignment, along with reporting that shows business owners exactly which channels are generating real, delivered sales rather than just conversation volume.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export