How Chronex360 helps manage your business in Koubia
In Koubia (Labé Region, Guinea), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Conakry's economy, anchored by mining, agriculture, and a growing informal retail sector, produces leads through very different channels depending on the customer: a mining-sector supplier might reach out via a website form, while a retail shopper messages through a Click-to-WhatsApp ad. Chronex360 brings both into one organized pipeline, tagging each lead by its source and routing it to the agent best suited to handle it. Agents qualify the inquiry, share pricing or a catalog, and convert the conversation into a tracked order that follows through to delivery or collection, with a clear record kept at every stage. This structure helps Guinean businesses maintain consistent follow-up even as they juggle both B2B and consumer demand. Chronex360 supports French-first messaging with local language awareness, business-hours-based routing, and multi-agent assignment, along with reporting that shows business owners exactly which channels are generating real, delivered sales rather than just conversation volume.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies