How Chronex360 helps manage your business in Macenta Prefecture
In Macenta Prefecture, Guinea, Chronex360 gives sales and support teams one workspace for WhatsApp, Instagram and Facebook conversations, with qualification and follow-up built in.
Law L/2016/037/AN of 28 July 2016 on cybersecurity and the protection of personal data covers both cybercrime and personal-data processing in Guinea; the law provides for a national data-protection authority that had not yet been established as of the most recent public reporting found. Use conservative practice regardless: explicit opt-in, minimal data collection and easy opt-out.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies