How Chronex360 helps manage your business in Georgetown
For companies based in Georgetown, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Guyanese businesses increasingly capture leads through Facebook Messenger and Click-to-WhatsApp ads, often from customers who prefer messaging over phone calls for a first inquiry. Chronex360 pulls these conversations into a single inbox, qualifies each one, and assigns it to an available agent according to business hours, which helps retail and services businesses respond quickly without needing a large dedicated call center. From qualification, Chronex360 tracks the lead through quoting and order confirmation to delivery, reflecting the direct WhatsApp coordination many Guyanese sellers use to arrange pickup or delivery with the customer. English-language message templates, in-chat catalog sharing for showing products or services clearly, and compliance-aware messaging that respects opt-in expectations keep interactions professional as the business grows. Multi-agent assignment spreads incoming inquiries evenly, and conversion reporting gives owners a clear picture of which messages are actually turning into completed sales rather than going cold.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export