How Chronex360 helps manage your business in Linden
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Upper Demerara-Berbice to businesses in Linden.
Guyanese businesses increasingly capture leads through Facebook Messenger and Click-to-WhatsApp ads, often from customers who prefer messaging over phone calls for a first inquiry. Chronex360 pulls these conversations into a single inbox, qualifies each one, and assigns it to an available agent according to business hours, which helps retail and services businesses respond quickly without needing a large dedicated call center. From qualification, Chronex360 tracks the lead through quoting and order confirmation to delivery, reflecting the direct WhatsApp coordination many Guyanese sellers use to arrange pickup or delivery with the customer. English-language message templates, in-chat catalog sharing for showing products or services clearly, and compliance-aware messaging that respects opt-in expectations keep interactions professional as the business grows. Multi-agent assignment spreads incoming inquiries evenly, and conversion reporting gives owners a clear picture of which messages are actually turning into completed sales rather than going cold.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order