How Chronex360 helps manage your business in Auka
Auka businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Between San Pedro Sula's manufacturing and trading firms and Roatán's dive shops and beach resorts, Honduran businesses field inquiries from wildly different channels — a Facebook Messenger question about a snorkeling package, a website form from a wholesale buyer, a WhatsApp click from a remittance-funded family purchase. Chronex360 pulls every one of those first contacts into a single pipeline, automatically qualifying and assigning them to the agent best suited to close it. As the conversation matures into a booking or purchase order, the same thread carries it through fulfillment, so owners always know where a lead stands without switching tools. Spanish-first messaging templates keep replies fast and consistent, business-hour-aware routing respects when teams are actually available, and every exchange stays compliant with WhatsApp's commerce policies. The result is a dashboard that shows exactly which ads, pages, or referrals are actually turning strangers into customers across the country.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep