How Chronex360 helps manage your business in Mapulaca
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Lempira Department to businesses in Mapulaca.
Between San Pedro Sula's manufacturing and trading firms and Roatán's dive shops and beach resorts, Honduran businesses field inquiries from wildly different channels — a Facebook Messenger question about a snorkeling package, a website form from a wholesale buyer, a WhatsApp click from a remittance-funded family purchase. Chronex360 pulls every one of those first contacts into a single pipeline, automatically qualifying and assigning them to the agent best suited to close it. As the conversation matures into a booking or purchase order, the same thread carries it through fulfillment, so owners always know where a lead stands without switching tools. Spanish-first messaging templates keep replies fast and consistent, business-hour-aware routing respects when teams are actually available, and every exchange stays compliant with WhatsApp's commerce policies. The result is a dashboard that shows exactly which ads, pages, or referrals are actually turning strangers into customers across the country.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep