How Chronex360 helps manage your business in Grímsnes- og Grafningshreppur
For companies based in Grímsnes- og Grafningshreppur, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Icelandic retailers and tourism-related businesses often deal with customers reaching out from abroad as well as locally, arriving through Instagram DMs, Click-to-WhatsApp ads, or a website booking enquiry, and Chronex360 keeps every one of those threads organised in a single place. Each enquiry is assigned to an available agent and tracked through qualification, booking or order confirmation, and fulfilment, whether that means arranging a local pickup or coordinating delivery. Because demand for Icelandic tourism and retail businesses can swing sharply with the seasons, business-hours-aware routing and multi-agent assignment help small teams keep response times reasonable even during peak interest. Message templates support the languages a business's customer base actually uses, and data handling follows GDPR-aligned practices suited to a market that serves both domestic and international visitors. Reporting shows which channels are genuinely converting interest into confirmed bookings or sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies