How Chronex360 helps manage your business in Eyja- og Miklaholtshreppur
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Western Region to businesses in Eyja- og Miklaholtshreppur.
Icelandic retailers and tourism-related businesses often deal with customers reaching out from abroad as well as locally, arriving through Instagram DMs, Click-to-WhatsApp ads, or a website booking enquiry, and Chronex360 keeps every one of those threads organised in a single place. Each enquiry is assigned to an available agent and tracked through qualification, booking or order confirmation, and fulfilment, whether that means arranging a local pickup or coordinating delivery. Because demand for Icelandic tourism and retail businesses can swing sharply with the seasons, business-hours-aware routing and multi-agent assignment help small teams keep response times reasonable even during peak interest. Message templates support the languages a business's customer base actually uses, and data handling follows GDPR-aligned practices suited to a market that serves both domestic and international visitors. Reporting shows which channels are genuinely converting interest into confirmed bookings or sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping