How Chronex360 helps manage your business in Viggianello
Viggianello businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A boutique hotel in Tuscany and an ecommerce fashion brand in Milan face the same problem: enquiries arrive from Instagram, Facebook Messenger, and the website all at once, and nothing should fall through the cracks. Chronex360 consolidates those touchpoints into one inbox, assigns each lead to the right person based on who is free and what they specialise in, and keeps the conversation attached as it moves from first question to confirmed booking or order to final delivery. For hospitality businesses this means guest requests and check-in details stay linked to the original enquiry; for retailers it means a catalogue can be shared directly in chat and an order tracked through to shipment. Italian-language messaging templates keep replies natural, while GDPR-aware data handling and configurable working-hours routing suit both seasonal tourism operations and year-round retail teams. Reporting shows exactly which channels are converting enquiries into revenue.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order