How Chronex360 helps manage your business in Tribogna
Tribogna businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A boutique hotel in Tuscany and an ecommerce fashion brand in Milan face the same problem: enquiries arrive from Instagram, Facebook Messenger, and the website all at once, and nothing should fall through the cracks. Chronex360 consolidates those touchpoints into one inbox, assigns each lead to the right person based on who is free and what they specialise in, and keeps the conversation attached as it moves from first question to confirmed booking or order to final delivery. For hospitality businesses this means guest requests and check-in details stay linked to the original enquiry; for retailers it means a catalogue can be shared directly in chat and an order tracked through to shipment. Italian-language messaging templates keep replies natural, while GDPR-aware data handling and configurable working-hours routing suit both seasonal tourism operations and year-round retail teams. Reporting shows exactly which channels are converting enquiries into revenue.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export