How Chronex360 helps manage your business in Revigliasco
In Revigliasco (Piedmont, Italy), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A boutique hotel in Tuscany and an ecommerce fashion brand in Milan face the same problem: enquiries arrive from Instagram, Facebook Messenger, and the website all at once, and nothing should fall through the cracks. Chronex360 consolidates those touchpoints into one inbox, assigns each lead to the right person based on who is free and what they specialise in, and keeps the conversation attached as it moves from first question to confirmed booking or order to final delivery. For hospitality businesses this means guest requests and check-in details stay linked to the original enquiry; for retailers it means a catalogue can be shared directly in chat and an order tracked through to shipment. Italian-language messaging templates keep replies natural, while GDPR-aware data handling and configurable working-hours routing suit both seasonal tourism operations and year-round retail teams. Reporting shows exactly which channels are converting enquiries into revenue.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping