How Chronex360 helps manage your business in Al Karāmah
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Balqa Governorate to businesses in Al Karāmah.
Amman-based traders, exporters, and family businesses with customers across the diaspora often see leads arrive from several directions at once, a Click-to-WhatsApp ad, an Instagram DM from a relative abroad asking about a shipment, or a website form from a regional buyer, and Chronex360 pulls all of it into one trackable pipeline. Each enquiry becomes a lead the moment it lands, tagged by channel, and is routed to an agent according to business hours that respect the local working week. Agents qualify the buyer in Arabic or English, share a catalog or formal quote in the same thread, and turn an agreement into an order that stays connected through fulfilment and cross-border delivery, which matters for businesses regularly shipping to customers outside Jordan as much as those serving local buyers. Multi-agent assignment keeps conversations moving during peak periods without customers being handed off blindly, and compliance-aware templates keep messaging appropriate for both domestic and international recipients. Conversion reporting then shows owners exactly which relationships and channels are producing real, fulfilled business.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order