How Chronex360 helps manage your business in Russeifa
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Zarqa Governorate to businesses in Russeifa.
Amman-based traders, exporters, and family businesses with customers across the diaspora often see leads arrive from several directions at once, a Click-to-WhatsApp ad, an Instagram DM from a relative abroad asking about a shipment, or a website form from a regional buyer, and Chronex360 pulls all of it into one trackable pipeline. Each enquiry becomes a lead the moment it lands, tagged by channel, and is routed to an agent according to business hours that respect the local working week. Agents qualify the buyer in Arabic or English, share a catalog or formal quote in the same thread, and turn an agreement into an order that stays connected through fulfilment and cross-border delivery, which matters for businesses regularly shipping to customers outside Jordan as much as those serving local buyers. Multi-agent assignment keeps conversations moving during peak periods without customers being handed off blindly, and compliance-aware templates keep messaging appropriate for both domestic and international recipients. Conversion reporting then shows owners exactly which relationships and channels are producing real, fulfilled business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies