How Chronex360 helps manage your business in Makin
Makin businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Businesses in Kiribati, largely small retailers, fisheries-linked traders, and government or NGO-adjacent service providers, tend to manage a modest but meaningful volume of enquiries through WhatsApp and Facebook Messenger, and Chronex360 is designed to make sure each one receives full, structured attention rather than getting lost in informal messaging. From first contact, an enquiry is logged, assigned to the appropriate person, and tracked through discussion, quote or order agreement, and on to delivery across Kiribati's dispersed atolls, where logistics require careful coordination and clear communication. Rather than claiming high transaction volumes that would not reflect Kiribati's market reality, Chronex360 focuses on giving businesses complete visibility and ownership over every relationship they build, one conversation at a time. The platform supports English-language templates, routing aware of local business hours, and clear, simple reporting, giving Kiribati's businesses a professional foundation for customer communication that scales as their digital presence grows.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export