How Chronex360 helps manage your business in Makin Village
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Gilbert Islands to businesses in Makin Village.
Businesses in Kiribati, largely small retailers, fisheries-linked traders, and government or NGO-adjacent service providers, tend to manage a modest but meaningful volume of enquiries through WhatsApp and Facebook Messenger, and Chronex360 is designed to make sure each one receives full, structured attention rather than getting lost in informal messaging. From first contact, an enquiry is logged, assigned to the appropriate person, and tracked through discussion, quote or order agreement, and on to delivery across Kiribati's dispersed atolls, where logistics require careful coordination and clear communication. Rather than claiming high transaction volumes that would not reflect Kiribati's market reality, Chronex360 focuses on giving businesses complete visibility and ownership over every relationship they build, one conversation at a time. The platform supports English-language templates, routing aware of local business hours, and clear, simple reporting, giving Kiribati's businesses a professional foundation for customer communication that scales as their digital presence grows.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies