How Chronex360 helps manage your business in Onotoa
Chronex360 provides WhatsApp Business API workflow for businesses in Onotoa, Gilbert Islands, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in Kiribati, largely small retailers, fisheries-linked traders, and government or NGO-adjacent service providers, tend to manage a modest but meaningful volume of enquiries through WhatsApp and Facebook Messenger, and Chronex360 is designed to make sure each one receives full, structured attention rather than getting lost in informal messaging. From first contact, an enquiry is logged, assigned to the appropriate person, and tracked through discussion, quote or order agreement, and on to delivery across Kiribati's dispersed atolls, where logistics require careful coordination and clear communication. Rather than claiming high transaction volumes that would not reflect Kiribati's market reality, Chronex360 focuses on giving businesses complete visibility and ownership over every relationship they build, one conversation at a time. The platform supports English-language templates, routing aware of local business hours, and clear, simple reporting, giving Kiribati's businesses a professional foundation for customer communication that scales as their digital presence grows.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep