How Chronex360 helps manage your business in Al Farwānīyah
Al Farwānīyah businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Kuwait City retailer's Click-to-WhatsApp ad, a real estate agency's Instagram DM replies, and a trading company's website enquiries can easily become three disconnected conversations unless there is a system tying them together, and that is exactly what Chronex360 provides. Every enquiry is captured as a lead the moment it arrives, tagged by channel, and routed to an available agent according to local business hours, including the Friday-Saturday weekend observed across the market. Agents qualify each buyer in Arabic or English, share a catalog or formal quote in the same chat, and turn an agreed sale into an order that remains linked through to fulfilment and delivery, which matters for both retail transactions and the larger trading and logistics deals common in Kuwait's commercial sector. Multi-agent assignment keeps response times fast even during high-volume campaigns, and compliance-aware messaging keeps outreach within accepted practice. Owners and sales managers then get conversion reporting that shows precisely which leads turned into delivered, completed business.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard