How Chronex360 helps manage your business in Vecumnieki
For companies based in Vecumnieki, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Latvian business selling into both local and regional markets might get its first lead from a website contact form, a Facebook Messenger enquiry, or a WhatsApp message following a referral. Chronex360 logs each of these immediately, tags the intent, and routes it to an available agent so the response feels prompt and personal rather than automated and generic. As the enquiry becomes a qualified conversation, then a shared quote or catalog, a confirmed order, and eventual delivery, the complete history travels with that one lead, keeping the whole team aligned on status. Latvian and English templates make messaging feel native to the audience, business-hours-aware routing keeps replies well-timed, and compliance-aware settings support responsible outbound communication across borders. Additional agents can be added as an account grows more active, and conversion reporting shows management which channel is genuinely converting into completed, fulfilled orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep