How Chronex360 helps manage your business in Kakata
In Kakata (Margibi County, Liberia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Monrovia's trading and retail businesses often manage customer relationships across WhatsApp, Facebook Messenger, and word-of-mouth referrals that turn into website inquiries, and keeping all of that organized by hand quickly becomes unmanageable as a business grows. Chronex360 solves this by pulling every inquiry into a single pipeline, automatically identifying its source and assigning it to an available agent for qualification. Agents can send a product catalog or quote, confirm an order, and track it through to delivery or in-store pickup, all within the same conversation thread the customer started with. This gives Liberian businesses a clear, end-to-end view of a customer's journey rather than fragments scattered across apps. Chronex360 supports English-first messaging with local phrasing awareness, business-hours-aware routing, and straightforward multi-agent assignment, along with reporting that shows owners exactly which marketing efforts and channels are producing real, delivered sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard