How Chronex360 helps manage your business in Birštonas
In Birštonas (Kaunas City Municipality, Lithuania), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Lithuanian retailer or logistics-adjacent business often picks up its first lead from a website enquiry, a Click-to-WhatsApp ad, or an Instagram question about a product in stock. Chronex360 captures each of these the moment they arrive, tags the enquiry, and routes it to an available agent so a customer gets a timely, relevant answer instead of a generic reply. As the conversation moves from initial interest to a shared catalog or quote, a confirmed order, and delivery, the full thread stays attached to that lead, letting any team member pick it up with complete context. Lithuanian and English templates keep messaging natural for both domestic and export-facing customers, business-hours-aware routing keeps replies timely, and compliance-aware messaging supports responsible communication across the Baltic and wider EU market. As accounts grow, several agents can be assigned without losing the thread, and conversion reporting shows which channel is actually driving completed, delivered sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export