How Chronex360 helps manage your business in Obeliai
Obeliai businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Lithuanian retailer or logistics-adjacent business often picks up its first lead from a website enquiry, a Click-to-WhatsApp ad, or an Instagram question about a product in stock. Chronex360 captures each of these the moment they arrive, tags the enquiry, and routes it to an available agent so a customer gets a timely, relevant answer instead of a generic reply. As the conversation moves from initial interest to a shared catalog or quote, a confirmed order, and delivery, the full thread stays attached to that lead, letting any team member pick it up with complete context. Lithuanian and English templates keep messaging natural for both domestic and export-facing customers, business-hours-aware routing keeps replies timely, and compliance-aware messaging supports responsible communication across the Baltic and wider EU market. As accounts grow, several agents can be assigned without losing the thread, and conversion reporting shows which channel is actually driving completed, delivered sales.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order