How Chronex360 helps manage your business in Bech
In Bech (Canton of Echternach, Luxembourg), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Businesses in Luxembourg frequently serve a customer base that crosses linguistic and national lines within a single conversation, and Chronex360 is built to handle that without friction. An enquiry from a website form, an Instagram DM, or a Click-to-WhatsApp ad is captured centrally, assigned to an agent suited to the customer's language and needs, and tracked through qualification, quote or order creation, and fulfilment. This suits both the country's financial and professional services firms handling sensitive enquiries and its retail and ecommerce businesses managing catalogue-based sales. Message templates can be configured across the languages commonly used in Luxembourg, and the platform's data handling is designed around GDPR requirements that businesses here take particularly seriously given the concentration of regulated industries. Reporting gives teams visibility into which channels are converting enquiries into completed business, supporting a market where trust and follow-through matter as much as speed.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export