How Chronex360 helps manage your business in Esch-sur-Sûre
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Canton of Wiltz to businesses in Esch-sur-Sûre.
Businesses in Luxembourg frequently serve a customer base that crosses linguistic and national lines within a single conversation, and Chronex360 is built to handle that without friction. An enquiry from a website form, an Instagram DM, or a Click-to-WhatsApp ad is captured centrally, assigned to an agent suited to the customer's language and needs, and tracked through qualification, quote or order creation, and fulfilment. This suits both the country's financial and professional services firms handling sensitive enquiries and its retail and ecommerce businesses managing catalogue-based sales. Message templates can be configured across the languages commonly used in Luxembourg, and the platform's data handling is designed around GDPR requirements that businesses here take particularly seriously given the concentration of regulated industries. Reporting gives teams visibility into which channels are converting enquiries into completed business, supporting a market where trust and follow-through matter as much as speed.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard