How Chronex360 helps manage your business in Thinadhoo
For companies based in Thinadhoo, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A resort or retail business in the Maldives often meets its next guest through an Instagram DM about room availability or a Click-to-WhatsApp ad promoting an island excursion, and Chronex360 captures that first message the moment it lands, tagging its source and routing it to a reservations or concierge agent before the enquiry cools. Because so much of the Maldivian economy runs on tourism and boutique retail spread across scattered atolls, the platform lets a small team share live catalogs of rooms, transfers, or products, confirm a booking or order directly inside the chat, and track it through to check-in or delivery to a guesthouse or resort jetty. Every stage is logged, so an owner can see exactly which channel produced a confirmed booking rather than guessing. With Dhivehi and English messaging templates, business-hours-aware routing that respects island time zones, and conversion reporting built for a high-touch, relationship-driven market, Chronex360 gives Maldivian businesses precise, unified control over every lead without adding headcount.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep