How Chronex360 helps manage your business in Barkéwol
Chronex360 provides WhatsApp Business API workflow for businesses in Barkéwol, Assaba Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Between Nouakchott traders sourcing goods for resale and exporters coordinating fish and mineral shipments, a lead in Mauritania often starts as a short WhatsApp question about price or availability. Chronex360 catches that first message — whether it came from a Click-to-WhatsApp ad, a Facebook inquiry, or a saved business number — and hands it to an available agent who can quote, negotiate, and confirm an order without losing the thread of the conversation. Once terms are set, the order is logged and tracked through preparation and handover to a delivery contact or courier, with the customer kept informed at each step. Arabic and French templates let teams respond in the customer’s preferred language, and business-hours-aware assignment means inquiries sent after close are queued rather than lost. For a market where trust is built message by message, Chronex360 gives businesses a clear, auditable record of every conversation from first contact to completed sale.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep