How Chronex360 helps manage your business in Aioun
In Aioun (Hodh El Gharbi Region, Mauritania), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Between Nouakchott traders sourcing goods for resale and exporters coordinating fish and mineral shipments, a lead in Mauritania often starts as a short WhatsApp question about price or availability. Chronex360 catches that first message — whether it came from a Click-to-WhatsApp ad, a Facebook inquiry, or a saved business number — and hands it to an available agent who can quote, negotiate, and confirm an order without losing the thread of the conversation. Once terms are set, the order is logged and tracked through preparation and handover to a delivery contact or courier, with the customer kept informed at each step. Arabic and French templates let teams respond in the customer’s preferred language, and business-hours-aware assignment means inquiries sent after close are queued rather than lost. For a market where trust is built message by message, Chronex360 gives businesses a clear, auditable record of every conversation from first contact to completed sale.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export