How Chronex360 helps manage your business in Rosso
Rosso businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Between Nouakchott traders sourcing goods for resale and exporters coordinating fish and mineral shipments, a lead in Mauritania often starts as a short WhatsApp question about price or availability. Chronex360 catches that first message — whether it came from a Click-to-WhatsApp ad, a Facebook inquiry, or a saved business number — and hands it to an available agent who can quote, negotiate, and confirm an order without losing the thread of the conversation. Once terms are set, the order is logged and tracked through preparation and handover to a delivery contact or courier, with the customer kept informed at each step. Arabic and French templates let teams respond in the customer’s preferred language, and business-hours-aware assignment means inquiries sent after close are queued rather than lost. For a market where trust is built message by message, Chronex360 gives businesses a clear, auditable record of every conversation from first contact to completed sale.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping