How Chronex360 helps manage your business in José María Pino Suárez
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Durango to businesses in José María Pino Suárez.
Mexican consumers increasingly discover businesses through Facebook and Instagram before ever visiting a website, so a lead often starts as a comment, a Click-to-WhatsApp ad tap, or a direct message asking about price and availability. Chronex360 captures that first touch, applies qualification rules, and hands the conversation to the right agent while honoring local business hours, helping retail, real estate, and ecommerce teams respond before the buyer moves to a competitor. As trust builds, Chronex360 supports catalog browsing and order creation inside the same chat, then tracks the sale through to fulfillment, including the WhatsApp-coordinated last-mile delivery that many Mexican businesses rely on for urban orders. Spanish-language message templates, multi-agent routing across sucursales, and compliance-aware messaging keep the experience consistent and professional at scale. Owners and sales managers can then see, in one report, which ad, channel, and vendedor produced the sale, replacing guesswork with a clear view of what is actually converting.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export