How Chronex360 helps manage your business in Santa María Techachalco
In Santa María Techachalco (Puebla, Mexico), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Mexican consumers increasingly discover businesses through Facebook and Instagram before ever visiting a website, so a lead often starts as a comment, a Click-to-WhatsApp ad tap, or a direct message asking about price and availability. Chronex360 captures that first touch, applies qualification rules, and hands the conversation to the right agent while honoring local business hours, helping retail, real estate, and ecommerce teams respond before the buyer moves to a competitor. As trust builds, Chronex360 supports catalog browsing and order creation inside the same chat, then tracks the sale through to fulfillment, including the WhatsApp-coordinated last-mile delivery that many Mexican businesses rely on for urban orders. Spanish-language message templates, multi-agent routing across sucursales, and compliance-aware messaging keep the experience consistent and professional at scale. Owners and sales managers can then see, in one report, which ad, channel, and vendedor produced the sale, replacing guesswork with a clear view of what is actually converting.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep