How Chronex360 helps manage your business in Vegas de la Soledad y Soledad Dos
Vegas de la Soledad y Soledad Dos businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Mexican consumers increasingly discover businesses through Facebook and Instagram before ever visiting a website, so a lead often starts as a comment, a Click-to-WhatsApp ad tap, or a direct message asking about price and availability. Chronex360 captures that first touch, applies qualification rules, and hands the conversation to the right agent while honoring local business hours, helping retail, real estate, and ecommerce teams respond before the buyer moves to a competitor. As trust builds, Chronex360 supports catalog browsing and order creation inside the same chat, then tracks the sale through to fulfillment, including the WhatsApp-coordinated last-mile delivery that many Mexican businesses rely on for urban orders. Spanish-language message templates, multi-agent routing across sucursales, and compliance-aware messaging keep the experience consistent and professional at scale. Owners and sales managers can then see, in one report, which ad, channel, and vendedor produced the sale, replacing guesswork with a clear view of what is actually converting.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies