How Chronex360 helps manage your business in Syriam
Syriam businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Myanmar, many customer relationships begin through a Facebook post or a WhatsApp message asking about product availability, and Chronex360 captures that first inquiry and logs it as a trackable lead even in markets where digital infrastructure and connectivity can be inconsistent. The conversation is routed to an available agent working in Burmese or English, guided through catalog sharing and order agreement, and tracked toward courier or informal delivery-network fulfillment that many Myanmar retailers rely on given the country's developing logistics landscape. Business-hours-aware routing helps businesses respond reliably despite variable connectivity on the customer side, and compliance-aware templates keep messaging within WhatsApp policy even for lean, resource-constrained teams. Multi-agent assignment allows small retail and trading businesses to share the workload of responding to inbound interest, and simple conversion reporting gives owners visibility into which conversations are actually becoming completed, delivered sales, a level of tracking many local businesses have not previously had access to.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep