How Chronex360 helps manage your business in Austerlitz
In Austerlitz (Utrecht, Netherlands The), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Dutch ecommerce brands and B2B trading companies tend to run lean, fast-moving sales operations, and Chronex360 is built to match that pace. Enquiries from Click-to-WhatsApp ads, Instagram, Facebook Messenger, and the website all funnel into one shared inbox, where they are automatically routed to the next available agent and tracked through qualification, quote or order creation, and on to shipment. Catalogue sharing lets a sales rep send product details and pricing directly inside the chat, shortening the path from question to confirmed order, while order-status updates keep customers informed without extra manual work. Dutch-language templates keep replies feeling native rather than translated, and the platform's data handling is designed around GDPR requirements that Dutch businesses take seriously. Conversion reporting gives teams a clear picture of which channels and campaigns are actually driving completed orders, not just message volume.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order