How Chronex360 helps manage your business in Condega
For companies based in Condega, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A hotel in Granada, a Managua electronics retailer, or a coffee exporter in Matagalpa often starts the same way: a traveler taps a Click-to-WhatsApp ad, or a shopper messages from Instagram asking about stock. Chronex360 captures that first message as a lead the instant it lands, tags its source, and routes it to the right desk based on local business hours so nothing sits idle overnight. From there the lead moves through qualification, gets assigned to a sales or support agent, and progresses into a quote or order that the team can track until it ships or the guest checks in. Conversations run comfortably in Spanish or English with ready-made templates for pricing, availability, and order confirmations, while shared catalogs let agents send photos and prices without leaving the chat. Managers get a clear view of which channels convert leads into paying customers, so growth decisions in Nicaragua are based on real conversion data rather than guesswork.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping