How Chronex360 helps manage your business in Monguno
Chronex360 provides WhatsApp Business API workflow for businesses in Monguno, Borno State, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Click-to-WhatsApp ad on Instagram, a Facebook Messenger question about a fashion drop, or a website inquiry from a Lagos fintech buyer all land in Chronex360 as a single lead record instead of scattered chats. From there the platform routes the conversation to the right sales or support agent based on availability and workload, keeps a timestamped history of every reply, and lets the agent move the buyer from qualification straight into a shared catalog or quote without leaving WhatsApp. Orders can be tagged through payment confirmation and handed to a delivery team for last-mile coordination across busy urban routes and cash-on-delivery drop-offs. Chronex360 supports English-language templates suited to Nigerian business norms, business-hours-aware auto-routing across multiple agents, and compliance-aware messaging that respects opt-in rules. Conversion reporting shows which channel, campaign, or agent is closing sales, giving growing Nigerian businesses a clear, auditable view of their pipeline from first tap to final handover.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping