How Chronex360 helps manage your business in Ifaki
For companies based in Ifaki, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
A Click-to-WhatsApp ad on Instagram, a Facebook Messenger question about a fashion drop, or a website inquiry from a Lagos fintech buyer all land in Chronex360 as a single lead record instead of scattered chats. From there the platform routes the conversation to the right sales or support agent based on availability and workload, keeps a timestamped history of every reply, and lets the agent move the buyer from qualification straight into a shared catalog or quote without leaving WhatsApp. Orders can be tagged through payment confirmation and handed to a delivery team for last-mile coordination across busy urban routes and cash-on-delivery drop-offs. Chronex360 supports English-language templates suited to Nigerian business norms, business-hours-aware auto-routing across multiple agents, and compliance-aware messaging that respects opt-in rules. Conversion reporting shows which channel, campaign, or agent is closing sales, giving growing Nigerian businesses a clear, auditable view of their pipeline from first tap to final handover.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order