How Chronex360 helps manage your business in Samamiya
In Samamiya (Jigawa State, Nigeria), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A Click-to-WhatsApp ad on Instagram, a Facebook Messenger question about a fashion drop, or a website inquiry from a Lagos fintech buyer all land in Chronex360 as a single lead record instead of scattered chats. From there the platform routes the conversation to the right sales or support agent based on availability and workload, keeps a timestamped history of every reply, and lets the agent move the buyer from qualification straight into a shared catalog or quote without leaving WhatsApp. Orders can be tagged through payment confirmation and handed to a delivery team for last-mile coordination across busy urban routes and cash-on-delivery drop-offs. Chronex360 supports English-language templates suited to Nigerian business norms, business-hours-aware auto-routing across multiple agents, and compliance-aware messaging that respects opt-in rules. Conversion reporting shows which channel, campaign, or agent is closing sales, giving growing Nigerian businesses a clear, auditable view of their pipeline from first tap to final handover.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping