How Chronex360 helps manage your business in Gwasero
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Kwara State to businesses in Gwasero.
A Click-to-WhatsApp ad on Instagram, a Facebook Messenger question about a fashion drop, or a website inquiry from a Lagos fintech buyer all land in Chronex360 as a single lead record instead of scattered chats. From there the platform routes the conversation to the right sales or support agent based on availability and workload, keeps a timestamped history of every reply, and lets the agent move the buyer from qualification straight into a shared catalog or quote without leaving WhatsApp. Orders can be tagged through payment confirmation and handed to a delivery team for last-mile coordination across busy urban routes and cash-on-delivery drop-offs. Chronex360 supports English-language templates suited to Nigerian business norms, business-hours-aware auto-routing across multiple agents, and compliance-aware messaging that respects opt-in rules. Conversion reporting shows which channel, campaign, or agent is closing sales, giving growing Nigerian businesses a clear, auditable view of their pipeline from first tap to final handover.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep