How Chronex360 helps manage your business in Billingstad
Chronex360 provides WhatsApp Business API workflow for businesses in Billingstad, Akershus, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Norwegian retailers and service businesses, often operating across a geographically spread customer base, rely on digital channels like Instagram, Facebook Messenger, and Click-to-WhatsApp campaigns to generate enquiries that a physical footprint alone could not reach. Chronex360 gathers those enquiries into one inbox, assigns them to an available agent regardless of location, and tracks each one through qualification, quote or order creation, and fulfilment, including delivery updates for customers who may be some distance from the nearest depot. Norwegian-language templates keep communication clear and local, while business-hours-aware routing helps teams manage response expectations across the working day. Data handling is designed with GDPR-aligned principles in mind, reassuring customers who share personal and payment-related details over chat. Reporting tools let managers see which channels are consistently converting geographically dispersed leads into delivered business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies