How Chronex360 helps manage your business in Sokndal
Sokndal businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Norwegian retailers and service businesses, often operating across a geographically spread customer base, rely on digital channels like Instagram, Facebook Messenger, and Click-to-WhatsApp campaigns to generate enquiries that a physical footprint alone could not reach. Chronex360 gathers those enquiries into one inbox, assigns them to an available agent regardless of location, and tracks each one through qualification, quote or order creation, and fulfilment, including delivery updates for customers who may be some distance from the nearest depot. Norwegian-language templates keep communication clear and local, while business-hours-aware routing helps teams manage response expectations across the working day. Data handling is designed with GDPR-aligned principles in mind, reassuring customers who share personal and payment-related details over chat. Reporting tools let managers see which channels are consistently converting geographically dispersed leads into delivered business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export