How Chronex360 helps manage your business in Kåfjord
Chronex360 provides WhatsApp Business API workflow for businesses in Kåfjord, Troms, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Norwegian retailers and service businesses, often operating across a geographically spread customer base, rely on digital channels like Instagram, Facebook Messenger, and Click-to-WhatsApp campaigns to generate enquiries that a physical footprint alone could not reach. Chronex360 gathers those enquiries into one inbox, assigns them to an available agent regardless of location, and tracks each one through qualification, quote or order creation, and fulfilment, including delivery updates for customers who may be some distance from the nearest depot. Norwegian-language templates keep communication clear and local, while business-hours-aware routing helps teams manage response expectations across the working day. Data handling is designed with GDPR-aligned principles in mind, reassuring customers who share personal and payment-related details over chat. Reporting tools let managers see which channels are consistently converting geographically dispersed leads into delivered business.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order