How Chronex360 helps manage your business in Rigo
Rigo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Businesses in Papua New Guinea, spanning resource-sector suppliers, retail in Port Moresby, and NGO or government-adjacent service providers, often manage enquiries that arrive unpredictably through WhatsApp, Facebook Messenger, and word-of-mouth referral, and Chronex360 gives these teams a reliable structure for handling them regardless of scale. Every enquiry is logged on arrival, assigned to an appropriate agent, and tracked as it develops from initial contact through qualification, quote or order creation, and on to delivery or project fulfillment, which is especially valuable in a market where logistics can be complex and follow-through builds real trust. Rather than promising unrealistic transaction volumes, Chronex360 focuses on giving PNG businesses complete ownership and visibility over every lead they do receive, ensuring nothing is missed. The platform offers English and Tok Pisin messaging templates, agent assignment suited to local business hours, and reporting that shows owners exactly how each enquiry progressed, bringing professional-grade lead management to a market where every relationship counts.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies